Terms & Conditions

These terms and conditions (“the Terms”) apply to the website www.riotchicken.com and any other websites run by District Restaurants limited. Please read these Terms carefully. If you do not wish to be bound by these Terms, then you should not access the Sites. Access of the Sites by you shall be deemed to be your acceptance of these Terms.

Any prize promotions contained on the Sites shall also be governed by the particular terms and conditions for that prize promotion.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.


Our Sites are made available free of charge.

You are responsible for making all arrangements necessary for you to have access to our Sites.

You are also responsible for ensuring that all persons who have access to our Sites through your internet connection are aware of these Terms and all other applicable Terms and that they comply with them.


District restaurants strive to ensure that the information contained on its Sites is accurate and reliable. However, DR and the World Wide Web (or Web Site Host) are not infallible and errors may sometimes occur. You should take appropriate steps to verify all information on the Sites before acting upon it. DR may from time to time revise the information, services, and the resources contained in the Sites and reserves the right to make such changes without any obligation to notify past, current or prospective visitors/users. We do not guarantee that our Sites, or any content on them, will be free from errors or omissions.

Unless otherwise stated or the context requires otherwise, the Sites relate to the business of District restaurants in the United Kingdom only.


This Site contains many of the valuable trademarks owned and used by DR and its subsidiaries and affiliates throughout the world to distinguish its quality products and services. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without the express written permission of District restaurants or its relevant subsidiaries and affiliates.

The graphic images, buttons and text contained in the Sites (and the Sites’ ‘look and feel’) are the exclusive property of District restaurants and, except for personal use, may not be copied, distributed, or reproduced or transmitted in any form or by any mean, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of DR. The content, arrangement and layout of the Sites, including, but not limited to, the trademarks, service marks, package designs, text, and content, are proprietary and are protected from copying, imitation, communication, or simulation under domestic and international laws and are not to be reproduced, communicated, displayed, distributed, or transmitted without the express written permission of District restaurants.

Any unauthorized use of the materials, structure, sequence, arrangement, or design of the Sites, or trademarks, service marks, or trade dress found within the Sites may violate civil or criminal laws, including, but not limited to, copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

By visiting the Sites you not acquire or obtain by implication or otherwise, any license or right to use or make additional copies of any materials or information displayed on the Sites.

If you copy or download any part of our Sites in breach of these Terms, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


We do not guarantee that our Sites will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes, and platform in order to access our Sites. You should use your own virus protection software.

You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the servers on which our Sites are stored or any server, computer or database connected to our Sites. You must not attack our Sites via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.


You may link to the home page of www.riotchicken.com provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Sites in any website that is not owned by you.

Our Sites must not be framed on any other site, nor may you create a link to any part of our Sites other than the home page of www.riotchickrn.com

We reserve the right to withdraw linking permission without notice.


The Sites may link to sites which are not maintained or related to DR. Hypertext links are provided as a service to users and are not sponsored by or affiliated with the Sites or DR. District restaurants has not reviewed any of all of the sites hyper-linked to or from the Sites and is not responsible for the content of any other sites. The links are to be accessed at your own risk and DR makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to the Sites. Further, DR does not implicitly endorse third-party sites hyperlinked to the Sites. DR will also not be responsible for the content of any third party advertising or sponsorship that may appear on the Sites nor for compliance of the same with any laws or regulations.

The Sites may also contain references to other company, brand and product names. These company, brand and product names are used herein for identification purposes only and may be the trademarks of their respective owners. The images of people or places displayed, forms, structures, and graphics displayed or found within the Sites are either the property of, or used with permission by DR. DR may be, but is not necessarily sponsored by or affiliated with any of the owners of the other company, brand or product name appearing on the Sites, and makes no representations about them, their owners, their products or services. Any use by you of these marks, names and logos may constitute an infringement of the holders’ rights.


Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

As referred to above, our Sites are made available free of charge. As a consequence by entering the Sites, you acknowledge and agree that the use of the Sites is at your own risk and to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Sites or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: Use of, or inability to use, our Sites; Use of or reliance on any content displayed on our Sites. If you are a business user, please note that in particular, we will not be liable for: Loss of profits, sales, business or revenue; Business interruption; Loss of anticipated savings; Loss of business opportunity, goodwill or reputation; or Any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our Sites. Such links should not be interpreted as an endorsement by Us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Any software is downloaded at your own risk. If you are in any doubt as to the suitability of the software to be downloaded for your computer it is recommended that you obtain specialist advice before downloading it.


If any part of these Terms is, at any time, found to be invalid by a court, tribunal or another forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these Terms.

These Terms shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties’ intent. Any such invalid or unenforceable part or parts shall be severable from these Terms, or the validity of the part(s) in question in any other jurisdiction shall not be affected thereby.


These Terms are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute. The Sites are intended for use only by persons who access them from within the UK & Ireland. Goods advertised, displayed or provided on this Sites are available only to residents of (or companies incorporated in) the UK & Ireland. We make no representation that any material contained on this Site is appropriate for any other jurisdiction.


We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.


District restaurants name, design, and related marks are trademarks of District restaurants limited, all rights reserved.

District restaurants Limited is offering discounts of selected items to visiting customers (“the Promotion”) of selected district restaurants (“Participating Restaurants”). To qualify for the Promotion a customer must take a picture of the Promotion as displayed (“the Voucher”) and show it to a Cashier in a Participating Restaurant to receive the discount. The Voucher is valid from under the times and dates specified in the terms and conditions during a Participating Restaurant’s opening hours. Offer is available in Participating Restaurants only. The Voucher has no cash value. No cash or another alternative will be provided in whole or in part for the Voucher and cannot be combined with any other offer. We reserve the rights to retract the offered discount at any time during the promotion. Only one Voucher may be used per transaction until expiry. Subject to availability.


The Sites are owned and operated by District restaurants limited Limited a company registered in England and Wales, whose registered office is Jenda house, Cray Road, Sidcup, KENT


These terms and conditions apply to all orders made through District Restaurants delivery website, so it’s important that you read through them before you submit an order. By submitting an order on our website, you are telling us that you agree to everything set out here. We may need to change these terms and conditions from time to time – the terms posted on this page at the time that you submit your order will be the ones that apply to your order.

DR stores in the UK are owned and operated either by the company or by one of its franchisees. When you place a delivery order on our website, DR will accept your order either on its own behalf or as an agent on behalf of its franchisees. If we accept an order on behalf of one of our franchisees, the legal contract relating to your order is between you and the franchisee that operates the store which fulfils your order.

You can only place an order on our website if you’re over the age of 18. If you place an order, you are confirming to us that you are at least 18 years old and legally capable of entering into a contract to buy our products.


Account: The easiest way for you to place an order for delivery is to create an account with us. You can also place an order as a guest – either way, we will ask you to give us the information that we need to process your order, including your name, delivery address and contact details. We will rely on this information, so please ensure that all the details you give us are true, accurate and complete and please update your account if your details change. If you provide us with your email address, we will take this as confirmation that you are happy for e-mail to be used as our primary form of communication for contractual purposes.

Security: When you create an account you will be asked to select a user name and password, which will be used to secure your account. The security of your account is your responsibility and you will be responsible if someone else uses your account, unless you can prove that your account was accessed fraudulently. So please don’t share your username and password with anyone else! If you believe that the security of your account has been compromised, please let us know immediately so that we can investigate what has happened. We may need to suspend your account while we carry out our investigation.

Verification: We may need to verify the information you have provided to us when registering your account, using a verification email sent to your given email address. To enable us to complete our verification process we may need to access relevant information about you held by third parties (including social networks). By registering with us, you are agreeing to this verification process and to us accessing relevant information held by third parties. Your use of our website may be limited until we have completed our verification process.

Data Protection: We will collect, store and process your personal information in accordance with our Privacy Policy, which forms part of these terms and conditions. Please have a read of our Privacy Policy to make sure you are happy with its contents. By creating an account, you are telling us that you agree to everything set out in our Privacy Policy.


The DR menu items offered for delivery by DR are shown on the delivery menu pages of our website, as updated from time to time. There are some products we sell in the store that aren’t available for delivery. Our delivery menu has been specially created to ensure that we can bring you the same great DR experience you have in our restaurants, at home. Our products are made fresh to order, so although we make your food with a lot of love, at times the products you order may vary slightly from the images of the products shown on our website.

Prices: The prices of our products are shown on the delivery menu pages, as updated from time to time. Our delivery prices may be different from what you’re used to paying in-store. Prices may also vary from store to store and depending on the type, quantity and/or size of the products ordered as well as any variations, amendments or upgrades you order. All our prices are inclusive of VAT and any other applicable taxes.

Allergy sufferers & vegetarians: We don’t use nuts in our products, but some ingredients are made in factories that handle nuts. As we do not have a separate nut-free or vegetarian preparation cooking area, if you have a nut or any other allergy or are a vegetarian we recommend that you do not order online. We can cater better for your allergies and preferences if you visit us in-store. For full ingredient lists, nutritional and allergen information see www.riotchicken.com

Halal: Some of our restaurants prepare halal food but we cannot guarantee that food prepared in these restaurants will remain halal during the delivery process. So at present, our service is not HFA certified.
Availability: As all of our products are made fresh to order, it is possible that we might run out of stock from time to time. Whilst we will make every effort to remove these out of stock items from our website as soon as possible we may need to substitute part of your order for something of equal or greater value. We apologise if this happens


Delivery areas: When you enter your postcode and address, we will let you know if we are able to offer delivery to your area or not. Please note final confirmation will only be made when you checkout. If we don’t deliver in your area or if one of our restaurants has had to close for any reason then we are very sorry but we won’t be able to accept your order. If we don’t currently deliver to your area, don’t worry, we’re working as fast as we can to get to you. If you’d like to know when delivery is available in your area, email us with your postcode and we will let you know. We may need to withdraw delivery areas from time to time but we’ll try our best not to do this to avoid disappointment.

Delivery fees: We currently charge £2.00 for delivery. If your order value is below £15 there will be an additional £2 surcharge (so £4.50 in total). We may choose to vary these fees in the future, but these will be itemised in your basket before you checkout.

Order confirmation: We’ll show you the price of the products in your basket before you confirm your order. Once you have submitted your order, payment has been verified and our store has confirmed that they can accept your order, you will see a confirmation notification on your screen. Your order is not complete until you see this confirmation notification. Please make sure that the email address, delivery address and telephone number you have provided us with are correct, as we will need the correct details to get your order to you. We may sometimes have to cancel orders even if they have been confirmed – we will make sure that this only happens as a last resort and we will contact you as soon as we can to let you know that we won’t be able to fulfil your order.

Changes to your order: To make sure we get your delivery to you as soon as possible, we start preparing your food as soon as your order has been confirmed. So, unfortunately, it’s not possible to make any changes or to cancel your order once we have sent your order confirmation. Because you are buying food, the cooling off rights granted by the Consumer Rights Act 2016 does not apply.

Preferences & Problems: You are responsible for ensuring that any saved order details and any saved payment card information is up-to-date. Make sure you check your order confirmation email carefully in case it’s not what you are expecting.


You will be held responsible for the payment of all orders that you place through our website. Please make sure that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of for your order. We accept a variety of credit and debit card payments, which are listed on the checkout screen. Once you have submitted your order using your chosen payment method, we will automatically deduct the order amount from your account. If your payment is declined, we will cancel your order and we’ll let you know that we’ve had to do this.


Delivery times: We try our best to make sure that you get your order within 60 minutes of placing it. It’s important that you remain at the delivery address you’ve given us to receive your order. If you’re not in to receive your order the delivery driver may try to call but we are not able to refund for delivery orders as all of our food is freshly cooked and we can’t resell it.

Delays: Sometimes there may be reasons outside of our control that mean we can’t deliver your order within our targeted delivery time. In the rare event that delivery is seriously delayed, we may have to cancel your order. We will, of course, notify you of this and ensure that you are given a full refund.

Delivery drivers: We use third-party delivery specialists to deliver orders from our restaurants to your door. Our delivery services partners have been hand-picked to provide the best possible service, so please let us know if you have received outstanding service or if you are unhappy with the service you have received by giving us your feedback here, and we will pass this on.

Delivery drivers will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels, so please make sure you come to meet them there.

We reserve the right to blacklist any delivery address if any delivery driver reports aggressive or abusive behaviour towards them.

Use of our products: We deliver our products to you so that you can enjoy them yourself or with your friends and family. You agree that you will not re-sell any DR products delivered to you or use them for any other commercial purposes.


If DR or one of our franchisees fails to comply with these terms and conditions, we (or the relevant franchisee) will be responsible for any loss or damage you suffer as a direct result of our failure, up to the value of your order. Neither DR or its franchisees will be responsible for any loss or damage that is not a direct or foreseeable result of its failure to comply with these terms.

If you fail to comply with these terms and conditions, you will be responsible for any costs that we or our franchisees incur as a direct result of your failure. If we or our franchisees delay in or fail to enforce our rights under these terms and conditions, that does not mean that we lose the right to do so or that you do not have to comply with your obligations under these terms and conditions. Any waiver of our rights will only be effective if it is made clear in writing to you.


If you are unhappy with the service you have received, please contact us and we will do our best to get to the bottom of what happened and why.


If you believe that we have not complied with these terms and conditions, please contact us. We hope that we will be able to deal with any issues between us.